Important Policies

Pests:

For the safety and well-being of our team, other clients, and our equipment/supplies, your home MUST be FREE of ANY and ALL living or dead (including eggs) pests prior to our cleaning service. Even if the home was bombed to try and eliminate pests, it does not guarantee the complete elimination. If the home needs to be bombed, or already was bombed for pests, a biohazard cleaning company must do the cleanup. This includes, but is not limited to, insects, rodents, and any signs of infestation. If pests are present during our scheduled cleaning, we must leave and cancel the appointment until the issues have been FULLY remedied by a biohazard cleaning company (with provided proof) to ensure the health and safety of our team, clients, and equipment/supplies. 

Smoke-Free Home:

To ensure a healthy and odor-free environment for both our team and our clients, it is required that all homes be smoke-free for our cleaning services. The home must not smell like smoke. This includes refraining from smoking indoors or near open windows before or during the cleaning appointment. Smoke residue can linger on surfaces, fabrics, and inside cleaning equipment, affecting the quality of the cleaning and potentially causing discomfort for those sensitive to smoke. Your cooperation in maintaining a smoke-free environment is greatly appreciated and will contribute to a fresh and pleasant cleaning experience.

Black Mold:

For the safety of our clients and our team, we do not clean black mold. Black mold remediation requires specialized training, equipment, and procedures to ensure proper handling and prevent health risks associated with exposure to mold spores. If black mold is present in your property, we recommend seeking the services of a certified mold remediation specialist for safe and effective removal. Thank you for understanding.

Please note that if your home has pests, black mold, and/or smells like smoke, you are not eligible to have your home cleaned by us.