Frequently Asked Questions

We offer our professional home cleaning services to customers in the Lancaster PA area and surrounding neighborhoods. If you're unsure whether we service your area, please don't hesitate to contact us.

Routine Clean:

Kitchens:

•  Dusting ceiling corners, pictures, shelves,
doors/door trim, window sills/window trim,
and baseboards.
• Wipe/disinfect countertops and surfaces
• Clean/disinfect exterior of appliances
• (microwave, oven, refrigerator, dishwasher).
• Clean stove/cooktop. Scrub and sanitize sink
• Clean cabinet exteriors
• Clean/disinfect kitchen table and chairs
• Clean inside and outside of microwave
• Wipe down backsplash
• Empty trash and replace bag

Bathrooms:

• Dust ceiling corners, pictures, shelves,
• doors/door trim, window sills/window trim, and baseboards
• Clean and disinfect sink, countertop, and faucet
• Scrub and sanitize toilet, including bowl, seat, and exterior
• Clean and shine mirrots
• Clean and disinfect shower/tub
• Clean shower doors
• Clean and disinfect tile and grout
• Wipe down cabinet exteriors
• Empty trash
• Vacuum and mop floors

Living Areas/Bedrooms:

• Dust ceiling corners, pictures, shelves,
doors/door trim, window sills/window trim,
baseboards, furniture, including tables, and
entertainment centers
• Surfaces wiped
• Sofas vacuumed
• Mirrors cleaned and shined
• Vacuum carpets and tugs
• Sweep and mop hard floors
• Make beds (change linens upon request, fee applies)
• Empty trash
• Clean light switches and doorknobs

General Tasks:

• Dust ceiling corners,
• pictures, shelves,
• doors/door trim, window sills, window trim, and
• baseboards
• Dust. and/or wipe down baseboards
• Dust ceiling fans and light fixtures
• Vacuum and mop entryways, hallways, and stairs
• Clean interior window sills
• Dust blinds upon request, fee applies)
• Clean and disinfect high-touch surfaces
• (doorknobs, light. switches, handles)

Deep cleans:

Deep cleans offer an even more thorough cleaning that includes everything in a Routine Cleaning as well as more scrubbing of surfaces, wet wiping dust on surfaces, scrubbing dirt off of doors, doorways, walls, and cabinets, etc 

Move in/Move Out:

Move in/Move out cleanings offer all of the things in a Routine Clean and Deep Clean, as well as wiping inside of cabinets, cleaning the fridge, and cleaning the oven to the best of our ability (self cleaning cycle being ran prior to our service helps to ensure an easy cleaning).

For homes with dogs, please note that ALL dogs MUST be crated or secured in a separate room during the cleaning service. This precaution is essential to prevent any potential accidents or disruptions during the cleaning process. A $50 fee per dog will apply for dogs not crated. We appreciate your cooperation in keeping your furry friends safe while we work to provide you with a sparkling clean home. Thank you for your understanding and assistance in maintaining a smooth and enjoyable cleaning experience.

Yes, we offer discounted rates for clients who schedule recurring cleaning appointments on a weekly, biweekly, or monthly basis. Please contact us for more information about our recurring cleaning discounts.

Yes, we bring our own cleaning supplies and equipment. However, if you have any special requests, please let us know and we will do  best to accommodate them.

We can provide you with an estimated time frame based on your specific needs.The duration of the cleaning appointment depends on factors such as the size of your home, the level of cleaning required, and any additional services requested. 

You can book a cleaning appointment by contacting us via phone (texting will result in a fast reply), email, or through our website's request a quote form.

We offer a wide range of cleaning services, including routine cleaning, deep cleaning, and move-in/move-out cleaning. We can tailor ourservices to meet your specific needs.

We acknowledge that unforeseen circumstances can arise, leading to the need for appointment cancellations. If you find it necessary to cancel your booking with more than 24 hours' notice before your scheduled cleaning, we are happy to accommodate a rescheduled appointment at your convenience.

In the event of a cancellation within 24 hours of the scheduled appointment, a nominal fee of $40 will be applied. This fee helps offset the costs associated with reserving your time slot and compensates the cleaning professional who has allocated time for your service.

Should an unforeseen circumstance require same-day cancellation, we will apply a charge equivalent to 50% of the estimated booking quote. We have already dedicated our day to serve you, and filling that time slot on short notice presents challenges.

We appreciate your understanding and cooperation with our policies, as they enable us to maintain the highest standards of service delivery.

Yes, we are fully licensed and insured for your peace of mind.